Hi Krisz Thanks for the reply. I tested this by sending about 10 emails to my queue from an external account and when I logged into OTRS I could see the tickets I sent in the queue. I then selected those specific tickets, went to bulk action and put in the subject, text and set the note-type to note-external and pressed submit. The tickets just got locked and nothing was sent to my external email containing the subject and text I had entered. Cheers Jason Kovacs Krisztian wrote:

On the "Ticket Bulk Action" page, there's a "Note type:" parameter which has a "note-external" value ... (At least in otrs-2.4.4-win-installer-2.0.4.exe, which I am experimenting with :) )

Hoping you have meant this feature ...

Greets Krisz

...

Hi

I was wondering if there is a way of sending a bulk email to specifically selected tickets? We are planning create a new queue that is a beta request for software. However there will be people we do not wish to participate so we will select them and send a bulk email telling them that the have been unsuccessful. The present bulk action option would be great as we could tick the ones we don't want and send a note....however there is no option to send externally.....is this the case or am I missing something? Most of these people will not be logged as customers in the database.

Cheers

Jason

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