Hi Tabitha, Unfortunatly this is not possible I would love this feature too There are some pretty good changens made to the FAQ module recently, which I have not been able to test all the way But OTRS doesn't "count" the used response so far, but only copies its content in the email response It should not be too hard to implement, but it is not there at the moment Regards, Peter ________________________________ Van: otrs-bounces@otrs.org namens Tabitha Stang Verzonden: do 15-11-2007 10:48 Aan: otrs@otrs.org Onderwerp: [otrs] RE: Counting responses used Hi Peter, Thanks very much for your reply! Unfortunately something seems to be wrong and I got no text other than a link. Could you please resend your message? Thanks again! Tabitha Message: 2 Date: Wed, 14 Nov 2007 17:21:59 +0100 From: "Peter van Beugen" Subject: RE: [otrs] Counting responses used To: "User questions and discussions about OTRS.org" Message-ID: Content-Type: text/plain; charset="us-ascii" Skipped content of type multipart/alternative-------------- next part -------------- A non-text attachment was scrubbed... Name: Peter van Beugen.vcf Type: text/x-vcard Size: 5157 bytes Desc: Peter van Beugen.vcf Url : http://lists.otrs.org/pipermail/otrs/attachments/20071114/36ff3699/PetervanB eugen.bin ------------------------------ _______________________________________________ otrs mailing list otrs@otrs.org http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 52, Issue 41 ************************************ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/