Hi, I am using OTRS for the past 4 months. Till now in receiveing the mails from the customer and sending reply to the customer is going fine. But now when i tried to send a reply with an attachement it displayed some mysql error. The error is: /**************/ Error: MySQL server has gone away, SQL: 'INSERT INTO article_plain (article_id, body, create_time, create_by, change_time, change_by) VALUES (9, ?, current_timestamp, 2, current_timestamp, 2)' Comment: Please contact the admin. Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Fri Aug 5 12:38:53 2005 Message: MySQL server has gone away, SQL: 'INSERT INTO article_plain (article_id, body, create_time, create_by, change_time, change_by) VALUES (9, ?, current_timestamp, 2, current_timestamp, 2)' Traceback (17386): Module: Kernel::System::Ticket::ArticleWritePlain (v1.19.2.1) Line: 145 Module: Kernel::System::Ticket::ArticleSend (v1.19.2.1) Line: 1501 Module: Kernel::Modules::AgentCompose::SendEmail (v1.70) Line: 522 Module: Kernel::Modules::AgentCompose::Run (v1.70) Line: 90 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.73) Line: 637 /*********************/ I want to recover this error,...but i couldn't understand what OTRS is saying. The attached file size is 1MB. When i(act as a customer) tried to attach the same size file while creating the ticket, it didn't give any error. Why it is displayed error only replying to the customer even the file size is same?. (The error is not displayed when the file size is less). Thanks in advance, G.Anushya, wellspringsystems.com. with regards,G.Anushya,anushya@wellspringsystems.com __________________________________________________________ Free antispam, antivirus and 1GB to save all your messages Only in Yahoo! Mail: http://in.mail.yahoo.com