Hello Is there any simple way to disable the CustomQueue? I have tried commenting it out in the default config file and setting its value to '', however both cause numerious errors? Thank you and regards. Sin _________________________________________________________________ Browse smarter with tabs - get the all-new MSN Toolbar! http://toolbar.msn.ie
Forget it, have sorted it as follows: In sub _MaskQueueView in the module AgentQueueView.pm. Where the queue string is being built at the point where you are getting the CustomQueue name, insert a 'next'. Quick and dirty but & no uninitalized value errors clogging up the error logs. if ($Queue{Queue} eq 'CustomQueue') { next; $Counter{$CustomQueue} = $Counter{$Queue{Queue}}; $Queue{Queue} = $CustomQueue; } _________________________________________________________________ Express yourself instantly with MSN Messenger! Download today - it's FREE! http://messenger.msn.click-url.com/go/onm00200471ave/direct/01/
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Soul Reaper