I guess I should have mentioned that I'm using OTRS 1.3, not 2 - there is no "sysconfig" in the admin area.

Its a module you need to activate its disabled by default go to sysconfig in the admin area and in Frontend::Agent::ModuleRegistration

turn it on It wiil allow you to view a list of all tickets you have read

access to based on weither they are open or closed in a format similar

to the search results without having to do a search

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No - I'm not sure what that is :) Can you point me in the right direction?

Thanks,

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Sarah

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Have you tried the StatusView module

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Is there an easy way to view closed tickets without having

to search for

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them?