When I’m in the Agent page and I click on QueueView, -It shows me all the tickets,- but It doesn’t show me who the owner is unless I zoom in for that specific ticket. I would like to see the Owner of a ticket without clicking on the zoom link. Where can I do this? Thanks for your help, we are using 2.2.5 -Tony _________________________________________________________________ More immediate than e-mail? Get instant access with Windows Live Messenger. http://www.windowslive.com/messenger/overview.html?ocid=TXT_TAGLM_WL_Refresh...
Tony Canale wrote:
When I’m in the Agent page and I click on QueueView, -It shows me all the tickets,- but It doesn’t show me who the owner is unless I zoom in for that specific ticket.
I would like to see the Owner of a ticket without clicking on the zoom link. Where can I do this? Thanks for your help, we are using 2.2.5
I recommend enabling the StatusView module. Nils Breunese.
Hi Tony,
When I’m in the Agent page and I click on QueueView, -It shows me all the tickets,- but It doesn’t show me who the owner is unless I zoom in for that specific ticket.
I would like to see the Owner of a ticket without clicking on the zoom link.
Where can I do this?
Thanks for your help, we are using 2.2.5
Try turning on the StatusView function. ((enjoy)) -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
participants (3)
-
Nils Breunese (Lemonbit) -
Shawn Beasley -
Tony Canale