We occasionally receive mail with incorrect charset headers or some other problem where all the characters can't be displayed. When this happens, the only thing we see in the body of the mail is the "malformed utf8" message. Is it possible to turn that off and have otrs display the contents of the mail even if it thinks it isn't correctly decoding it? In gmail, for example, some of these same mails do not display correctly, but enough is there that we can usually reply to it. Is it possible to tell otrs to be more tolerant of errors and show what it can? Any ideas or advise is welcome. Thanks. ---------------------------------------------------------------- This message was sent using IMP, the Internet Messaging Program.
Jeff wrote:
We occasionally receive mail with incorrect charset headers or some other problem where all the characters can't be displayed. When this happens, the only thing we see in the body of the mail is the "malformed utf8" message. Is it possible to turn that off and have otrs display the contents of the mail even if it thinks it isn't correctly decoding it? In gmail, for example, some of these same mails do not display correctly, but enough is there that we can usually reply to it. Is it possible to tell otrs to be more tolerant of errors and show what it can? Any ideas or advise is welcome. Thanks.
If it helps, we're using 2.2.4. Searching the lists, I don't find an answer for the malformed utf8 error. I'm sure someone here has successfully dealt with this. No suggestions?
Guten Tag Jeff, am Mittwoch, 30. Juli 2008 um 03:17 schrieben Sie: http://bugs.otrs.org/show_bug.cgi?id=2650 -- Mit freundlichen Grüßen André Bauer monotek@gmx.net System: Ubuntu 8.04.1/Apache 2.2.8-MOD_PERL/MySQL 5.0.51a/ OTRS 2.2.7
Quoting André Bauer
Guten Tag Jeff,
am Mittwoch, 30. Juli 2008 um 03:17 schrieben Sie:
http://bugs.otrs.org/show_bug.cgi?id=2650
-- Mit freundlichen Grüßen André Bauer monotek@gmx.net
Thanks to everyone for the responses. I see that others just choose the "plain" view to address this problem. That would be just fine with us but, when I try that, I get the following error: Message: No plain article (article id 27151) in database! I don't find a configuration option for storing the plain text version of a mail. Am I missing that config, is my installation broken somehow, or is this also a bug? Thanks again. ---------------------------------------------------------------- This message was sent using IMP, the Internet Messaging Program.
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Jeff