Can you send me one of the emails? Quoting "Varsani, Rajendrakumar (PSD)" :

I looked there already. It's correctly set to : otrshelp@psd.defra.gsi.gov.uk

: (

Rajendrakumar Premji Varsani BSc (Hons) ____________________________________ Database & Application Support Team Telephone: 01904 45 5805 Mobile: 07968 243125 rajendrakumar.varsani@psd.defra.gsi.gov.uk Room134, Mallard House, PSD, Kings Pool, York, YO1 7PX=20

PSD Website: http://www.pesticides.gov.uk =20

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Art Powell Sent: Friday, September 16, 2005 12:09 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] What do I need to configure to change the SystemAdmiistratoremail address?

Varsani,

Go into Admin. Then click on "Email Addresses". Then click on "OTRS System" on the left side and the "change" button. Change this address to the email you want and it should fix the problem.

Art Powell Diamond IT Services 1-512-517-6472 art@diamonditservices.com

For support email support@diamonditservices.com

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Varsani, Rajendrakumar (PSD) Sent: Friday, September 16, 2005 6:05 AM To: User questions and discussions about OTRS.org Subject: [otrs] What do I need to configure to change the System Admiistratoremail address?

Folks,

I've configured something incorrectly but I can't work out how to correct it. OTRS thinks that the System Administrator is postmaster@psd.defra.gsi.gov.uk when I want it to be me. How do I change it? It results in circular emails at the moment which is confusing and causes extra work.

Hi Rajendrakumar,

You got a follow up!

"System Administrator" wrote: <snip> > Your message > > To: System Administrator > Subject: [Ticket#: 2005091610000015] New State 'closed successful'! > Sent: Fri, 16 Sep 2005 09:54:24 +0100 > > did not reach the following recipient(s): > > postmaster@psd.defra.gsi.gov.uk on Fri, 16 Sep 2005 09:54:29 +0100 > The e-mail account does not exist at the organization this message > was sent to. Check the e-mail address, or contact the recipient > directly to find out the correct address. > <snip> =20 Click on http://comet2/otrs/index.pl?Action=3DAgentZoom&TicketID=3D4474 for full details

Your OTRS Notification Master

Rajendrakumar Varsani BSc (Hons) Tel: (01904) 455805 (GTN 5138 5805) Fax: (01904) 455711 (GTN 5138 5711) Mobile: 07968 243125 Email: rajendrakumar.varsani@psd.defra.gsi.gov.uk

Department for Environment, Food and Rural Affairs (Defra)

This email and any attachments is intended for the named recipient only. If you have received it in error you have no authority to use, disclose, store or copy any of its contents and you should destroy it and inform the sender. Whilst this email and associated attachments will have been checked for known viruses whilst within Defra systems we can accept no responsibility once it has left our systems. Communications on Defra's computer systems may be monitored and/or recorded to secure the effective operation of the system and for other lawful purposes. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? =3D> http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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