Hi Gene, On Mon, Jan 27, 2003 at 10:08:07AM -0500, Gene Parks wrote:

The system is working fine for everything except when we reply to a ticket i.e. empty answer at the top next to both emails is a '*' saying invalid with (mx)! At the end.

Can anyone shed some light on this?

OTRS checks the mx record and email syntax for From, To and Cc. It's helpfully to check if the sender or recipient mail exchanger exists of if your sender or recipient email address(es) syntax is valid. But if your OTRS machine can't resolve external DNS records (mostly in big companies), disable this feature: Kernel/Config.pm [...] $Self->{CheckMXRecord} = 0; [...] PS0: An invalid email address is also otrs@localhost. Change this address in your admin interface. PS1: Sometimes Kernel/cpan-lib/Email/Valid.pm is not working correctly for mx checks, update it from CVS.

Thanks Gene

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.