
Is there an easy way to consolidate or link tickets? The best solution would be a feature that allows a "master" ticket to be reassigned and attached to another ticket.

Is there an easy way to consolidate or link tickets? The best solution would be a feature that allows a "master" ticket to be reassigned and attached to another ticket.
You're describing an upcoming feature. Unfortunately, I can't tell you when it will be available. In the meantime, use the 'link' funtionality. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388

We have an external reporting system tied into OTRS for running some agent reports, etc. I've been able to run some general queries on say New Tickets in This Week New Tickets Closed in the Same week However, I'd like an additional lookup to reflect the total number of tickets closed this week, regardless of when they were created. What do I need to query in order to get closed dates between Date1 and Date2? Charles
participants (3)
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Charles R. Thompson
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Robert Kehl
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Watts, Ken