Hi, I have implemented different "agent frontend appearance" based on Themes, ACLs, Roles. Some roles have only one/two queues available. I want to realize that the first or only queue is already choosen and not the minus "-", while creating a new Phone or Email Ticket. I have found one solution for the ticket type http://bugs.otrs.org/show_bug.cgi?id=3869, but there seems to be no corresponding entry for the queue ? regards Christoph Ohliger