sure. simplest way is to read the documentation at otrs.org, specially chapter 5.2 and followings.... Li otrs-bounces@otrs.org schrieb am 06.04.2006 12:13:44:

Hi,

Is it possible to configure queues in such a manner that only a specific person can see the requests submitted by the customers.

Example: Queue Name is Finance Requirement: Only the user by name "Finance Manager" should be able to see the contents of the queue. Current Scenario: All the other users (ticket handlers) can see the requests received through this queue.

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