Hi all, I upgraded from otrs 2.1.x to 2.3.4 and i have this problem: queues have correctly escalation time setted (given from db) but the tickets view doesn't lock on escalated ticket only. I'm using ZZZAuto.pm and ZZZAAuto.pm from older otrs version. Thx, Diego Giardinetto ---------------------------------------------------------------- This message was sent using IMP, the Internet Messaging Program.