Hi all I'd like to set a maximum number of ticket that a customer can open. Different customers with different limits Is it possible? regards Marco Borsani Technical Delivery Manager Datacenter Division L.S. Advanced Software Srl Via San Vincenzo, 2 16121 Genova Italy Phone +39 010 5701262 Mobile +39 392 9744324 Fax +39 010 591883 Email marco.borsani@lsweb.itmailto:marco.borsani@lsweb.it Web www.lsweb.ithttp://www.lsweb.it/ ; www.hakatech.ithttp://www.hakatech.it