Not by default. Actually we had otrs AG develop said function for our system. The dependency itself is stored either in the db or in csv files. It's a 12-15 different files altered, so far from 'easy'... If interested I could send you the package for evaluation, just drop me a line to obee [theatsign] myhammer [adot] de. Greets, Daniel Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Edmond Chan Gesendet: Mittwoch, 21. April 2010 16:09 An: otrs@otrs.org Betreff: [otrs] Can OTRS support field value dependency in ticket? Hi all, Can OTRS support field value dependency in ticket? For example, I add 2 fields "type" and "subtype" in ticket and they are dropdown list in UI. The valid value list of" subtype" depends the selected value of "type". Can OTRS support it? If not, it is appreciated if you can point out which part of code we should modify to make it work. Thank you! -- Best regards, Edmond Chan