Hi Martin, our customer wanna see the status of their tickets (status, what was done and so one), but they shouldn't have to login to the otrs. Is there something in the system or in your pipe or must we develop something ? Regards David
NachrichtHi list, Otrs have excellent Multilanguage support capability. Excellent! I would like to know how to translate automatic email messages such as Notification messages. I know there is Config/Notification.pm. Should I modify Notification.pm? Is there another approach? Shozo
Hi Shozo, On Tue, Dec 10, 2002 at 07:16:15PM +0900, murahashi wrote:
Otrs have excellent Multilanguage support capability. Excellent!
I would like to know how to translate automatic email messages such as Notification messages. I know there is Config/Notification.pm. Should I modify Notification.pm? Is there another approach?
Cool idea! At the moment change it in Config/Notification.pm. But in future (next release) you can translate it via the language translation file. :-) Thanks Shozo!
Shozo
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 5:13pm up 47 days, 19:48, 5 users, load average: 0.07, 0.17, 0.15
Hi Martin,
Thank you for your nice near future plan.
My favorite way is 'Edit email message' functionality in admin interface.
Anyway thank you.
Shozo
----- Original Message -----
From: "Martin Edenhofer"
Hi Shozo,
On Tue, Dec 10, 2002 at 07:16:15PM +0900, murahashi wrote:
Otrs have excellent Multilanguage support capability. Excellent!
I would like to know how to translate automatic email messages such as Notification messages. I know there is Config/Notification.pm. Should I modify Notification.pm? Is there another approach?
Cool idea! At the moment change it in Config/Notification.pm. But in future (next release) you can translate it via the language translation file. :-)
Thanks Shozo!
Shozo
Martin
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 5:13pm up 47 days, 19:48, 5 users, load average: 0.07, 0.17, 0.15 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Hi, Incomming new email dispached and our system generate new ticket well. But cusomter's reply does not come in the ticket, and new ticket is created. I 'm confusing and I can't find where should I check? Any suggestion? Thank you. Shozo
Hi Martin and list, I searched an answer for this question posted before from Bryan, but I can't find it. Merging ticket feature is implemented? My otrs is 0.5 Beta8. Thank you. Shozo ---------------------------------------------------------------------------- ---- [otrs] merging tickets? Bryan Fullerton <EMAIL-PROTECTED> Sat, 9 Nov 2002 10:09:35 -0500 Hallo, Is there any way to merge tickets, ie when someone accidentally sends two similar emails? Right now I just close the second ticket, but other systems I've used allow merging. Thanks, Bryan
Hi Shozo, On Wed, Dec 11, 2002 at 06:16:16PM +0900, murahashi wrote:
I searched an answer for this question posted before from Bryan, but I can't find it. Merging ticket feature is implemented? My otrs is 0.5 Beta8.
Not yet. It's on the TODO list... for Beta9. I'm to slow. :-/
Shozo
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl
Hi David, On Tue, Dec 10, 2002 at 08:23:11AM +0100, Krcek, David wrote:
our customer wanna see the status of their tickets (status, what was done and so one), but they shouldn't have to login to the otrs. Is there something in the system or in your pipe or must we develop something ?
Im not sure. Maybe you are looking for a customer frontend? Try: http://demo.otrs.org/otrs/customer.pl Is it what you want?
Regards David
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972
participants (3)
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Krcek, David -
Martin Edenhofer -
murahashi