Hi Kieran, be sure that all new emails are going to the right queue and assign your autoresponder to this queue. This worked for me. Mario Am Mittwoch, 16. Juli 2003 16:13 schrieb Kieran Fulke - Sun Remote Monitoring Centre:

I'm having a problem getting auro-respond / new ticket emails to work. i think i i have everything in the right places, but the otrs.log only shows that a new ticket is being generated, and nothing about sending out an email auto-response. any way i can make the debug noisy to see whats going on, or anything else you can suggest?

regards

kieran

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