Going to try it really soon great job :) 2011/10/24 José Francisco Luis Medina

** Excellent! if I could see the history of notes would be much better, but equally it is a good application!

+1

El 24/10/11 12:56, Carlos Andrés Gallego Arboleda escribió:

Excellent Pavel,

I have All ready installed this app.

2011/10/24 Pavel Titov

...

Hello,

I have noticed a number of requests for an OTRS Android app in the list and decided to develop one, please check it out: https://market.android.com/details?id=com.ptitov.megaticket

It's still in beta, but should work stable and has all essential functionality, namely: * Dashboard * Notifications of new assigned tickets * OTRS views: queue, status, escalation, locked, watched, responsible * All essential ticket operations: displaying, creating, responding, leaving note, moving and closing.

I tried to test it on all devices and servers I have access to, but there still may be some bugs, so please don't hesitate to contact me if you have a bug report or feature request.

Regards, Pavel Titov --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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This app crashes at the initializing dashboard. Phone is an I-500 firmware 2.3.4 Sent from my Samsung Mesmerise. On Oct 24, 2011 6:22 PM, "DM_Julio Angulo" wrote:

I testing, I like, ++1

Julio Angulo

-----Mensaje original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Pavel Titov Enviado el: Lunes, 24 de Octubre de 2011 12:09 p.m. Para: otrs@otrs.org Asunto: [otrs] Android App

Hello,

I have noticed a number of requests for an OTRS Android app in the list and decided to develop one, please check it out: https://market.android.com/details?id=com.ptitov.megaticket

It's still in beta, but should work stable and has all essential functionality, namely: * Dashboard * Notifications of new assigned tickets * OTRS views: queue, status, escalation, locked, watched, responsible * All essential ticket operations: displaying, creating, responding, leaving note, moving and closing.

I tried to test it on all devices and servers I have access to, but there still may be some bugs, so please don't hesitate to contact me if you have a bug report or feature request.

Regards, Pavel Titov --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Pavel, It works great and is fast as greased lightning, only thing right now is the UTF-8 encoding. Btw does it have native notifications when something appears in "My Queues"? Regards Danny -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gadow, Shawn Sent: den 26 oktober 2011 16:09 To: User questions and discussions about OTRS. Subject: Re: [otrs] Android App love it works great for me ++1 ________________________________________ From: otrs-bounces@otrs.org [otrs-bounces@otrs.org] On Behalf Of Pavel Titov [ptitov@gmail.com] Sent: Monday, October 24, 2011 12:09 PM To: otrs@otrs.org Subject: [otrs] Android App Hello, I have noticed a number of requests for an OTRS Android app in the list and decided to develop one, please check it out: https://market.android.com/details?id=com.ptitov.megaticket It's still in beta, but should work stable and has all essential functionality, namely: * Dashboard * Notifications of new assigned tickets * OTRS views: queue, status, escalation, locked, watched, responsible * All essential ticket operations: displaying, creating, responding, leaving note, moving and closing. I tried to test it on all devices and servers I have access to, but there still may be some bugs, so please don't hesitate to contact me if you have a bug report or feature request. Regards, Pavel Titov --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Hello, thank you!! But I have problem, I have otrs address over https, so I get error message: javax.net.ssl SSLPeerUnverifiedException: No peer certificate I have self signed certifiacate. Radek

Hi Pavel, On Thu, Oct 27, 2011 at 13:59, Pavel Titov wrote:

For now, it seems that couple of major bugs appear on some configurations: - Unicode doesn't work

I have set up an account for you: User: pavel Pass: greatwork URL: http://vo907.vo.otrs.com/otrs/index.pl or http://vo907.vo.otrs.com/otrs/json.pl You'll see a ticket with some Cyrillic that is displayed as gibberish in the Android client. In the web client it is correctly displayed. This system is running as Unicode with a utf-8 MySQL database.

- Crash on loading Dashboard

I *think* this is caused due to the fact that on this system the iPhone Handle was not installed. Also I noticed a different issue, you can't set the new state when creating a ticket. I did have a field where I could set the pending date but this field was empty. Also there is no auto-complete on customers for creating new tickets, but you can fill the CustomerID manually. I would then prefer not to have a CustomerID at all. As a remark, I think the errors that you get when you create a ticket if you submit without setting a queue are pretty rough. They are not presented in a user-friendly fashion; you'll see "com.ptitov.megaticket.TicketException: YourMessage Here". -- Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Making OTRS even better! Exclusive Feature Add-Ons improve usability of OTRS and extend its functionality: http://j.mp/ndQvZj

Awesome work!! iPhone user btw :-) //M On Oct 27, 2011, at 9:50 PM, Pavel Titov wrote:

On Thu, Oct 27, 2011 at 3:03 PM, Michiel Beijen wrote:

...

You'll see a ticket with some Cyrillic that is displayed as gibberish in the Android client. In the web client it is correctly displayed. This system is running as Unicode with a utf-8 MySQL database.

Thank you Michiel, I fixed it and uploaded updated version 1.1 on Market, it should become available soon.

Now response from servers that do not report charset in HTTP headers is assumed to be in UTF-8 by default.

...

...

- Crash on loading Dashboard

I *think* this is caused due to the fact that on this system the iPhone Handle was not installed.

You're right. And another reason may have been omitting http/https prefix from server name, I implemented proper handling of this situation as well.

...

Also I noticed a different issue, you can't set the new state when creating a ticket. I did have a field where I could set the pending date but this field was empty.

Also there is no auto-complete on customers for creating new tickets, but you can fill the CustomerID manually. I would then prefer not to have a CustomerID at all.

The issue here is that OTRS requests to fill in CustomerID and auto-complete is a bit tricky to implement. Though, it's on my TODO list.

...

As a remark, I think the errors that you get when you create a ticket if you submit without setting a queue are pretty rough. They are not

This one is much easier, I added validation of mandatory fields in 1.1 update.

Regards, Pavel --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

For a hand-on look at the app, for those who are not using this already, please look to this video http://www.youtube.com/watch?v=Br0Z5JdNjFk ///diginin On Oct 28, 2011, at 8:23 , Danny Froberg wrote:

Version 1.2 works really well with UTF etc.

/Danny

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Pavel Titov Sent: den 27 oktober 2011 21:44 To: User questions and discussions about OTRS. Subject: Re: [otrs] Android App

On Thu, Oct 27, 2011 at 3:03 PM, Michiel Beijen wrote:

...

You'll see a ticket with some Cyrillic that is displayed as gibberish in the Android client. In the web client it is correctly displayed. This system is running as Unicode with a utf-8 MySQL database.

Thank you Michiel, I fixed it and uploaded updated version 1.1 on Market, it should become available soon.

Now response from servers that do not report charset in HTTP headers is assumed to be in UTF-8 by default.

...

...

- Crash on loading Dashboard

I *think* this is caused due to the fact that on this system the iPhone Handle was not installed.

You're right. And another reason may have been omitting http/https prefix from server name, I implemented proper handling of this situation as well.

...

Also I noticed a different issue, you can't set the new state when creating a ticket. I did have a field where I could set the pending date but this field was empty.

Also there is no auto-complete on customers for creating new tickets, but you can fill the CustomerID manually. I would then prefer not to have a CustomerID at all.

The issue here is that OTRS requests to fill in CustomerID and auto-complete is a bit tricky to implement. Though, it's on my TODO list.

...

As a remark, I think the errors that you get when you create a ticket if you submit without setting a queue are pretty rough. They are not

This one is much easier, I added validation of mandatory fields in 1.1 update.

Regards, Pavel --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Great app, Just to give you some feedback: if I don't have the iphone handle package installed in otrs, it crashs when opening the dashboard, maybe you could add an exception and let the user knows that this package is necessary. Another thing is that the password field is not hiding the characters in the motorola atrix, don't know why it doesn't work in atrix, but I tested in another phone and works fine Are you planning to share the source code? Thanks for the great job Em 28/10/2011 05:56, "Oliver Methfessel [MC]" escreveu:

Hi Pavel,

great work.

What I'm missing (but i think you've already planned): - Searching for Customernr / Ticketnr - Choosing the next state of the Ticket in Notice, closed, Reply-View

And I'm havin problems with german "Umlaute" on HTC Desire Z with Android 2.3.

Greetings

Oliver

Am 24.10.2011 19:09, schrieb Pavel Titov:

...

Hello,

I have noticed a number of requests for an OTRS Android app in the list and decided to develop one, please check it out: https://market.android.com/details?id=com.ptitov.megaticket

It's still in beta, but should work stable and has all essential functionality, namely: * Dashboard * Notifications of new assigned tickets * OTRS views: queue, status, escalation, locked, watched, responsible * All essential ticket operations: displaying, creating, responding, leaving note, moving and closing.

I tried to test it on all devices and servers I have access to, but there still may be some bugs, so please don't hesitate to contact me if you have a bug report or feature request.

Regards, Pavel Titov --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-- Mit freundlichen Grüßen

Oliver Methfessel

Methfessel Computers Hauptsitz: Zieglerstr. 25a, 65191 Wiesbaden Kundenbüro: Kloppenheimer Weg 11, 65191 Wiesbaden Geschäftsführender Inhaber: Oliver Methfessel http://www.methfessel-computers.de

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