hi martin, thanks! regards tobias -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]Im Auftrag von Martin Edenhofer Gesendet: Freitag, 5. Dezember 2003 01:02 An: User questions and discussions about OTRS. Betreff: Re: [otrs] UncountedUnlockTime Hi TK, On Fri, Nov 28, 2003 at 09:45:25AM +0100, TK wrote:

[...] I changed it to:

# UncountedUnlockTime # (don't count this hours as unlock time - weekdays: Mon,Tue,Wed,Thu,Fri,Sat,Sun;) $Self->{UncountedUnlockTime} = { Sat => [ 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ], Sun => [ 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ], Mon => [ 0,1,2,3,4,5,6,7,8,18,19,20,21,22,23 ], Tue => [ 0,1,2,3,4,5,6,7,8,18,19,20,21,22,23 ], Wed => [ 0,1,2,3,4,5,6,7,8,18,19,20,21,22,23 ], Thu => [ 0,1,2,3,4,5,6,7,8,18,19,20,21,22,23 ], Fri => [ 0,1,2,3,4,5,6,7,8,18,19,20,21,22,23 ], };

But I don't really know what results to expect. What are these entries for? What about the ticket-age?

The ticket age is still the same. UncountedUnlockTime means the hours where the system unlock time isn't counted. -=> If your unlock time of a queue is 8h and you don't want to count 18:00-8:00 for unlocks and you lock a ticket at 16:00 then the ticket will be unlocked at 14:00 by the system.

Thanks in advance Tobias

Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/