Hi, take a look at the archive of the german list [otrs-de] there are some people just trying to collect the money to get this feature programmed.... Li otrs-bounces@otrs.org schrieb am 12.10.2004 12:58:29:

Hi all,

is it possible to assign an incoming Mail to an existing ticket?

We often have the problem, that customers send mails without ticket number and those mails become new tickets in otrs. I would like to assign these Mails to another ticket as if it was a normal "reply".

Is it possible? "Linking" the two tickets together is not enough, because the conversation in the agent-view is divided in more than one "stream".

Best regards,

Dirk Melchers.

----------------------------------------------------------------------- Dirk Melchers NUREG Neue Medien Fon +49 911 32002-256 melchers@nureg.de Dorfäckerstrasse 31 Fax +49 911 32002-299 http://www.nureg.de D-90427 Nürnberg Mobil +49 172 935 46 70 -----------------------------------------------------------------------

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