Waiting status reporting
Hi, I was wondering if some one has done this- I want to prepare a report which lists number of tickets in Waiting Status for more than 5 days, 10 days and 30 days. Thanks. Rabi
Hi All, I want to create some management reports like - age of ticket, tickets that are not assigned for more than a certain days, number of tickets opened/closed per day per queue etc. I was wondering if there is a facility to prepare such reports in OTRS (2.3.4) or some one has done these kind of reports. I am a newbie to OTRS and your help is greatly appreciated. Thanks
You may start with OTRS Manager to see if fits your needs... http://www.tokaware.com/index.php?page=otrsm_overview_en Ciao, d. -----Messaggio originale----- Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Rabindra Pandey Inviato: mercoledì 10 giugno 2009 11:28 A: User questions and discussions about OTRS. Oggetto: [otrs] Reports in OTRS 2.3.4 Hi All, I want to create some management reports like - age of ticket, tickets that are not assigned for more than a certain days, number of tickets opened/closed per day per queue etc. I was wondering if there is a facility to prepare such reports in OTRS (2.3.4) or some one has done these kind of reports. I am a newbie to OTRS and your help is greatly appreciated. Thanks --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Hi list, We have recently migrated to OTRS 2.4.3 and must say it works brilliant. One of the primary reasons for migrating to latest version was that we can view html emails inside otrs. I was wondering if someone can tell me how otrs determines whether email received is in HTML format or plain text format and if it is html format, then from which table/location it picks up contents? Reason I am asking is, I have written a management reporting module based on our specific requirements, in PHP which accesses databases and displays some statistical report. As a nice to have I thought of displaying customer request content when managers drill down inside report. Till now I have been picking 'a_body' field value from article table. I still do the same but data here is stripped of all html formatting and is in plain text format. Your help is greatly appreciated. Thanks in advance.
participants (3)
-
CARNINO Daniele (FIAT ITEM) -
Rabi Pandey -
Rabindra Pandey