Hello Alessandro, this part is used to construct the filter link at the top of each ticket block, in the dashboard. In other words, it creates the blue links bellow (sorry, that's a French speaking OTRS ...): Just click on the "My Queues" or "All" link, and ... ? Hope this helps, Florian. De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Alessandro d'Ambrosio Envoyé : mercredi 5 mai 2010 16:42 À : 'User questions and discussions about OTRS.' Objet : [otrs] otrs 2.4.7 dashboard - unlocked tickets Hi, In the agent dashboard Is there a way to show tickets with an unlocked status? In the AgentDashboardTicketGeneric.dtl file in C:\Program Files\OTRS\OTRS\Kernel\Output\HTML\Standard I found this part that shows Locked Tickets: <!-- dtl:block:ContentLargeTicketGenericFilter --> <tr> <td class="small" width="70%"> $Text{"Locked Tickets"} ($QData{"Locked"})</a> <tr> So, how can I edit this file in order to show unlocked tickets too? Thanks you very much Alessandro