So I looked around for an irc channel for otrs, and the only thing I could find was some wikimedia channel which uses otrs, but they don't like to talk about otrs, they only talk about wikimedia issues. So I decided to dedicate myself to months of idling in #otrs on irc.freenode.net with screen/ssh/irssi, everyone else is welcome to join me. Can talk about otrs end-user stuff, management, dev, whatever. I just thought it would be nice to have an irc channel as well, and not just mailing list. Some wikipedia developer has registered #otrs but freenode staff will allow re-registration if someone from otrs wants to contact them. Hope to see lurkers/others there. Cheers, John