Re: [otrs] 3. how to handle customers without email adress ?
Alexander Yes and no, what about a phone from a customer that is settled at first level .. in that kind of case the customer doesn't have to give his phone number That's why I went with a dummy user. In order to keep it simple, keep it easy :) Cheers Philippe World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.
Martignier, Philippe wrote :
Yes and no, what about a phone from a customer that is settled at first level .. in that kind of case the customer doesn't have to give his phone number
That's why I went with a dummy user.
In order to keep it simple, keep it easy :)
Hi Philippe, you're right. We have a different workflow. We keep a customer history already at first level to notice repeated calls due to deeper problems (for example sporadic software errors caused by hardware errors or users who need training). So we don't want to mix these calls under the same dummy user. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
participants (2)
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Alexander Halle -
Martignier, Philippe