You can't click close on locked tickets you don't own. Otherwise, ACL. On Thu, Nov 19, 2015 at 4:48 PM, Underwood, John (DET-JMW) < john_underwood@jackmorton.com> wrote:

I have a few tickets that we can’t close because the button is not there. It is probably obvious but after hours of looking I have to ask.

Thanks John

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs