Allow Agents to close tickets without being the owner
We would like to allow agents to close tickets without having to first take ownership of them. For example, when a spam ticket comes in, we'd like to be able to close it in one step. Is this possible? Thanks, -Steve
As long as the ticket is unlocked yes you can -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Stephen Loewinsohn Sent: Friday, December 07, 2007 5:56 PM To: otrs@otrs.org Subject: [otrs] Allow Agents to close tickets without being the owner We would like to allow agents to close tickets without having to first take ownership of them. For example, when a spam ticket comes in, we'd like to be able to close it in one step. Is this possible? Thanks, -Steve _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
How about if the ticket is locked by someone else? is there a way to allow an agent to close another agent's tickets? -Steve Maurice James Ny wrote:
As long as the ticket is unlocked yes you can
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Stephen Loewinsohn Sent: Friday, December 07, 2007 5:56 PM To: otrs@otrs.org Subject: [otrs] Allow Agents to close tickets without being the owner
We would like to allow agents to close tickets without having to first take ownership of them. For example, when a spam ticket comes in, we'd like to be able to close it in one step. Is this possible?
Thanks, -Steve _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
He would have to take ownership of the ticket -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Stephen Loewinsohn Sent: Friday, December 07, 2007 7:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Allow Agents to close tickets without being the owner How about if the ticket is locked by someone else? is there a way to allow an agent to close another agent's tickets? -Steve Maurice James Ny wrote:
As long as the ticket is unlocked yes you can
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Stephen Loewinsohn Sent: Friday, December 07, 2007 5:56 PM To: otrs@otrs.org Subject: [otrs] Allow Agents to close tickets without being the owner
We would like to allow agents to close tickets without having to first take ownership of them. For example, when a spam ticket comes in, we'd like to be able to close it in one step. Is this possible?
Thanks, -Steve _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
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participants (2)
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Maurice James Ny -
Stephen Loewinsohn