I have PendingJobs.pl in the otrs crontab file (45 * * * * $HOME/bin/PendingJobs.pl >> /dev/null), but my pending tickets are not getting auto-closed. All the other entries in the otrs crontab file are executing successfully (generic agent, PostMasterPOP3, etc.).
In my Config.pm file, I have the entries
$Self->{StateAfterPending} = [
'pending auto close' +> 'closed successful',
'pending auto close+' +> 'closed successful',
'pending auto close-' +> 'closed unsuccessful',
];
But pendding jobs do not get closed when their pending time expires, which is what I believe should be happening.
When I attempt to run the PendingJobs.pl module directly from the command line...
$ sudo /opt/otrs/bin/PendingJobs.pl
I get
PendingJobs.pl
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Jim Edlin