Hi Moshe, On Tue, Mar 04, 2003 at 09:42:19PM +0200, Moshe Leibovitch (SoftLink) wrote:

Is there a way of setting the time zone per agent? we have agents in multiple time zones (countries), all using the same web site.

No, use GMT. Because it's always a problem if you move a ticket from one agent (e. g. CET) to the other agent (e. g. PST). The agent and the customer is getting confused if the time is different.

Regards, Moshe

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl