Hi Theodorus, I can reproduce the issue you are having. If you would add $IMAP->{go_slow} =1; to line 96 of Kernel/Modules/AgentWebMail.pm the issue would go away, but in turn this would make the webmail client a bit slower. [Ref: http://cpanratings.perl.org/dist/Mail-IMAPTalk] A more fundamental question is: why would you want you want to use the OTRS webmail package? To be honest, the client is pretty spartan (although 'basic' might be a nicer word) and it could not compete against all the GUI goodness of Gmail. In your case, you want to use it as client for Gmail; I really would not see the benefit of that. In some cases, when you have a local IMAP server at your company, and you don't have a webmail solution available, I can see the reason to use OTRS's webmail of course. ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I:  http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQf 2009/11/24 :

Hi to all,

I've been successfully using OTRS for about a month, and I recently installed the WebMail addon. All the available options are checked and properly configured (fingers crossed), but NO messages are displayed, although the total mail count is correct and I'm also able to send outgoing messages without problem (see also the attached screenshot). FYI, when searching emails, again the number returned is correct, but no mail is displayed.

I'm using imaps and I've tried two different imap servers (one of them is imap.google.com) and I still encounter the same problem.

Do you have any idea what may be wrong?

Thanks in advance, Theodoros

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