Ticket ACL CloseParentAfterClosedChilds
Hello all, I'm very interested in using ACL CloseParentAfterClosedChilds, but when I enable the ACL by putting the following lines in my Config.pm file: $Self->{'Ticket::Acl::Module'}->{'1-Ticket::Acl::Module'} = { 'State' => [ 'closed succesful', 'closed unsuccesful', ], 'Module' => 'Kernel::System::Ticket::Acl::CloseParentAfterClosedChilds' }; I always get back this error: Can't locate object method "LinkList" via package "Kernel::System::LinkObject" at /opt/otrs//Kernel/System/Ticket/Acl/CloseParentAfterClosedChilds.pm line 67. I'm running OTRS 2.2.7 and i use latest version (1.9) of CloseParentAfterClosedChilds.pm Any idea? Why a double slash after /opt/otrs in the error? It is normal? I have: $Self->{Home} = '/opt/otrs' In my Config.pm Cheers, d.
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi Daniele,
Can't locate object method "LinkList" via package "Kernel::System::LinkObject" at /opt/otrs//Kernel/System/Ticket/Acl/CloseParentAfterClosedChilds.pm line 67.
I'm running OTRS 2.2.7 and i use latest version (1.9) of CloseParentAfterClosedChilds.pm
OTRS 2.2.7 uses Kernel::System::LinkObject which doesn't provide the required method. But it can be found in the LinkObject2-package in Kernel::System::LinkObject2.
Any idea? Why a double slash after /opt/otrs in the error? It is normal?
...this should not cause any problems. regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFIZ9WxvXo8m5PgoXQRAqP4AJ9cslP5+e5jw2L0M1K3DkrKU0uljACfXchT Cvr1qL+QJusm8bhdyxdnAX0= =lInU -----END PGP SIGNATURE-----
Torsten Thau wrote:
Hi Daniele,
Can't locate object method "LinkList" via package "Kernel::System::LinkObject" at /opt/otrs//Kernel/System/Ticket/Acl/CloseParentAfterClosedChilds.pm line 67.
I'm running OTRS 2.2.7 and i use latest version (1.9) of CloseParentAfterClosedChilds.pm
OTRS 2.2.7 uses Kernel::System::LinkObject which doesn't provide the required method. But it can be found in the LinkObject2-package in Kernel::System::LinkObject2.
Be ware that link object 2 is not compatable with links created in link object, as link object 2 was designed to work with OTRS::ITSM, this can lead to your linked objects not being displayed correctly or other problem. The link object module is being redesigned to avoid this issue in the future.
Any idea? Why a double slash after /opt/otrs in the error? It is normal?
...this should not cause any problems.
regards, Torsten Thau
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
Thanks for the tips, guys. Anyway, I'm trying 2.3.0 b3 where CloseParentAfterClosedChilds 1.9 is included in the distribution and this errors are gone. But despite of this... this ACL doesn't seem to work! The Close function is displayed and functional even in father tickets with children still open... There's anyone here who use this ACL with success? Greets, d. -----Messaggio originale----- Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Shawn Beasley Inviato: mercoledì 2 luglio 2008 19.20 A: User questions and discussions about OTRS.org Oggetto: Re: [otrs] Ticket ACL CloseParentAfterClosedChilds Torsten Thau wrote:
Hi Daniele,
Can't locate object method "LinkList" via package "Kernel::System::LinkObject" at /opt/otrs//Kernel/System/Ticket/Acl/CloseParentAfterClosedChilds.pm line 67.
I'm running OTRS 2.2.7 and i use latest version (1.9) of CloseParentAfterClosedChilds.pm
OTRS 2.2.7 uses Kernel::System::LinkObject which doesn't provide the required method. But it can be found in the LinkObject2-package in Kernel::System::LinkObject2.
Be ware that link object 2 is not compatable with links created in link object, as link object 2 was designed to work with OTRS::ITSM, this can lead to your linked objects not being displayed correctly or other problem. The link object module is being redesigned to avoid this issue in the future.
Any idea? Why a double slash after /opt/otrs in the error? It is normal?
...this should not cause any problems.
regards, Torsten Thau
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
Just some more note: I've seen this error is generated in Syslog error OTRS-CGI-10 Link state 'ParentChild' not found in the database! everytime I browse to one of those parent-child linked tickets. Looking at the code, I've seen that this error is generated by Kernel/System/LinkObject.pm module, right after looking at link_state table. But this table only contains "Valid" and "Temporary" states. The value 'ParentChild' is contained in link_type table, instead. Is this a bug or what? Ciao, d. -----Messaggio originale----- Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di CARNINO Daniele Inviato: lunedì 7 luglio 2008 9.58 A: User questions and discussions about OTRS.org Oggetto: [otrs] R: Ticket ACL CloseParentAfterClosedChilds Thanks for the tips, guys. Anyway, I'm trying 2.3.0 b3 where CloseParentAfterClosedChilds 1.9 is included in the distribution and this errors are gone. But despite of this... this ACL doesn't seem to work! The Close function is displayed and functional even in father tickets with children still open... There's anyone here who use this ACL with success? Greets, d. -----Messaggio originale----- Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Shawn Beasley Inviato: mercoledì 2 luglio 2008 19.20 A: User questions and discussions about OTRS.org Oggetto: Re: [otrs] Ticket ACL CloseParentAfterClosedChilds Torsten Thau wrote:
Hi Daniele,
Can't locate object method "LinkList" via package "Kernel::System::LinkObject" at /opt/otrs//Kernel/System/Ticket/Acl/CloseParentAfterClosedChilds.pm line 67.
I'm running OTRS 2.2.7 and i use latest version (1.9) of CloseParentAfterClosedChilds.pm
OTRS 2.2.7 uses Kernel::System::LinkObject which doesn't provide the required method. But it can be found in the LinkObject2-package in Kernel::System::LinkObject2.
Be ware that link object 2 is not compatable with links created in link object, as link object 2 was designed to work with OTRS::ITSM, this can lead to your linked objects not being displayed correctly or other problem. The link object module is being redesigned to avoid this issue in the future.
Any idea? Why a double slash after /opt/otrs in the error? It is normal?
...this should not cause any problems.
regards, Torsten Thau
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/
participants (3)
-
CARNINO Daniele -
Shawn Beasley -
Torsten Thau