At 9/8/04 3:00 AM, Robert Kehl wrote:

...

I`ve set up: $Self->{TicketHook} = '#'; $Self->{TicketDivider} = '_'; or $Self->{TicketDivider} = ' ';

$Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::AutoIncrement'; $Self->{'TicketNumberGenerator::AutoIncrement::MinCounterSize'} = 6; and I always get ticket [#: number] not [#_number] or [#number] why?

This option is incorporated in OTRS, but actually never used throughout the code. The dev team knows about this, Martin, don't you? It's not hard to fix, but has to happen in several files, is quite time consuming and a feature seldom asked for.

For what it's worth, I submitted a patch in Bugzilla that makes TicketDivider work everywhere and cleans up lots of other things related to e-mail "Subject" handling: http://bugs.otrs.org/show_bug.cgi?id=523 It completely replaces the bits of the code that currently do subject writing/rewriting, and even adds nifty features like the ability to put the ticket number at the end of the subject instead of the beginning in replies. Unfortunately, the patch touches many places in the code and is quite large (though each change is fairly simple); I wouldn't blame Martin for being a little skeptical. But as I said in the description, I'm willing to work to make it more palatable if necessary to get it included at some point. -- Robert L Mathews, Tiger Technologies http://www.tigertech.net/ "Ignorance more frequently begets confidence than does knowledge." -- Darwin