Greeting and thanks to all who subscribe to this list, I have recently 'upgraded' my OTRS installation and am having problems. I originally wanted to dump my old installation as it was a test run anyways. I did the following to attempt to reinstall the 1.1.0 version of OTRS on my SUSE distro: 1. My un-installation #I did this to uninstall the previous version of OTRS Rpm -e otrs #I then deleted the OTRS database but not the OTRS user (I did this via webmin/mysql server/otrs/drop database. After backing up the .sql and files in case I needed to import it later for some reason). 2. Attempting to install again: I simply installed the new version of OTRS via Yast with no complaints. After this my apache webserver service will not start- It gives the following errors: #Restarting Apache Starting httpd [ PERL PHP4 ]/usr/sbin/rcapache: line 206: 7545 Segmentation fault $HTTPD_BIN $INET6 -t -f /etc/httpd/httpd.conf $MODULES >/var/log/httpd/rcapache.log 2>&1 #I attempted to check /usr/sbin/rcapache for what was occurring but I am no expert and this script simply starts Apache. I used the command vi /usr/sbin/rcapache +206 and I have included the code for that 'area' of the script below. #204 echo "Usage: $0 {start|stop|status|try-restart|restart|force-reload|reload|probe}" #205 exit 1 #206 esac I am certain it has something to do with OTRS because if I then 'rpm -e otrs' I can then start my apache server again...wtf. I am going to try nuking everything otrs related and installing the old version to see if this works and I will post back tommorow or later today with the results. I am by no means an expert of Linux or Apache, I am actually quite a beginner and this endeavor to create an on-line support solution for my company has been teaching me well. If anyone can please direct me to which area I need to turn toward to repair this problem I would appreciate it.
Aaron, I have this problem as well. Another OTRS user reported this also. If you comment out the line in apache-httpd.include.conf that reads: "Perlrequire /opt/otrs/scripts/apache-perl-startup.pl" then Apache restarts just fine, and OTRS seems to run OK. Martin says this line is not needed; it's a performance enhancement. _____________________________________________ A Message From... L. Mark Stone Reliable Networks of Maine, LLC 477 Congress Street, 5th Floor Portland, ME 04107 Tel: (207) 772-5678 Cell: (917) 597-2057 Email: LMStone@RNoME.com Private: LMStone@LMStone.com Web: http://www.rnome.com -----Original Message----- From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org]On Behalf Of Aaron Downing Sent: Monday, May 05, 2003 12:15 PM To: otrs@otrs.org Subject: [otrs] Problems with 1.1 Greeting and thanks to all who subscribe to this list, I have recently 'upgraded' my OTRS installation and am having problems. I originally wanted to dump my old installation as it was a test run anyways. I did the following to attempt to reinstall the 1.1.0 version of OTRS on my SUSE distro: 1. My un-installation #I did this to uninstall the previous version of OTRS Rpm -e otrs #I then deleted the OTRS database but not the OTRS user (I did this via webmin/mysql server/otrs/drop database. After backing up the .sql and files in case I needed to import it later for some reason). 2. Attempting to install again: I simply installed the new version of OTRS via Yast with no complaints. After this my apache webserver service will not start- It gives the following errors: #Restarting Apache Starting httpd [ PERL PHP4 ]/usr/sbin/rcapache: line 206: 7545 Segmentation fault $HTTPD_BIN $INET6 -t -f /etc/httpd/httpd.conf $MODULES >/var/log/httpd/rcapache.log 2>&1 #I attempted to check /usr/sbin/rcapache for what was occurring but I am no expert and this script simply starts Apache. I used the command vi /usr/sbin/rcapache +206 and I have included the code for that 'area' of the script below. #204 echo "Usage: $0 {start|stop|status|try-restart|restart|force-reload|reload|probe}" #205 exit 1 #206 esac I am certain it has something to do with OTRS because if I then 'rpm -e otrs' I can then start my apache server again...wtf. I am going to try nuking everything otrs related and installing the old version to see if this works and I will post back tommorow or later today with the results. I am by no means an expert of Linux or Apache, I am actually quite a beginner and this endeavor to create an on-line support solution for my company has been teaching me well. If anyone can please direct me to which area I need to turn toward to repair this problem I would appreciate it. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
participants (2)
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Aaron Downing -
L. Mark Stone