My error was resolved this morning. It turns out that we were already running mod_perl in Apache2 and that instead of the documented: Apache::Registry, mine had to be modified to ModPerl::Registry to make it work. -Rob -- Robert A. Pickering Jr. ProScan Imaging Sr. Network & Security Engineer On Jul 14, 2004, at 8:21 AM, robscentral-otrs@yahoo.com wrote:

Managed to progress this. I had inadvertently included the wrong Apache otrs include. So I was running Apache V2 onwards and I had put the V1.3 section in.

Resolving this allowed me to progress through the installation etc. to a stage where I can now login via Apache.

I did notice the mod_perl problem in my http error log as well will look into resolving this as well.

-- RoB

--- "Robert A.Pickering Jr." wrote: > It's hard to tell what error you're truly getting

...

from these logs. I'm currently in the middle of my installation, and I know the problem is mod_perl because my Apache error_log states that it cannot resolve Apache::Registry.

Take a look at your Apache error_log (mine was in /var/log/httpd/error_log) and look for the real cause of the 500 Server Error.

-Rob

-- Robert A. Pickering Jr.                                                           ProScan Imaging Sr. Network & Security Engineer On Jul 14, 2004, at 5:11 AM, robscentral-otrs@yahoo.com wrote:

...

Hello,

I am struggling to get this working. Below is a brief summary of what I have done so far. My problem arises when I attempt to access http://localhost/otrs/installer.pl

I get the following in Apache: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request.

Do I have a permissions issue or do I need to maybe edit the httpd.conf file?

1.) I downloaded the redhat RPM and installed, all dependancies were met and went OK.

2.) I have all CPAN modules installed except LDAP and GD

3.) The user otrs is added and assigned to the apache group

4.) I have restarted both the Apache and mysql daemons both shutdown and restarted OK and I can access the test Apache page at http://localhost

Cheers, Robert _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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