Change the sender name to agent name in article list ?
Hi all, One frustrating point in using OTRS is that all the sent articles from OTRS Team appears with the same generic name (for example : Support Team) because we use the same generic email address (for example : support@support.commailto:support@support.com). Is it possible to change this sender’s name to the agent’s name who effectively did the action (sending the email/response) ? Thanks ! Egareg JAOUEN
Hi,
One frustrating point in using OTRS is that all the sent articles from OTRS Team appears with the same generic name (for example : Support Team) because we use the same generic email address (for example : [1]support@support.com).
Is it possible to change this sender’s name to the agent’s name who effectively did the action (sending the email/response) ?
Check the docs [2]https://doc.otrs.com/doc/manual/admin/6.0/en/html/ConfigReference_Section_Co... Ticket::DefineEmailFrom regards Florian [1] mailto:support@support.com [2] https://doc.otrs.com/doc/manual/admin/6.0/en/html/ConfigReference_Section_Co...
Thank you !
I was looking around for the good keyword to search this feature.
All is working fine now.
Egareg JAOUEN
De : otrs [mailto:otrs-bounces@lists.otrs.org] De la part de Florian Edlhuber
Envoyé : Lun 20 Gouere 2020 18:10
À : User questions and discussions about OTRS.
participants (2)
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Florian Edlhuber -
JAOUEN Egareg