Do you enter the username directly into the config file or throught   the GUI? See http://lists.otrs.org/pipermail/otrs/2006-August/ 012068.html for the original post that said escaping the @-sign   worked. Also note that that archived mail has "@" replaced by "_at_",   the original mail has just "@".

I entered it in the  GUI, in the admin area. Will check the post above.

Cool down or go get commercial support (http://www.otrs.com/). No   need to panic, we're only trying to help you here.

I don´t panic, no prob. I am cool as someone can be cool when his server-provider just got bankrupt and all machines are off !!!! :-))) Have you heard about Colossus?? I had my servers there.. geeez... all off... :-(( I appreciate your help, I am just worried about the help from the new server-provider, who responds me with "yes" and "no", but nothing else... :-( Thanks for your effort! Marc

Mercator GmbH wrote:

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the GUI? See http://lists.otrs.org/pipermail/otrs/2006-August/ 012068.html for the original post that said escaping the @-sign worked. Also note that that archived mail has "@" replaced by "_at_", the original mail has just "@".

I have read the article. Actually, in my Config.pm is NO entry for sendmail, since I had to install OTRS new and all my configurations got lost... I have added this now. Is this OK? (sendmail path is correct!)

And what about the pop3 settings in the GUI? Delete them?

# SendmailModule # (Where is sendmail located and some options. # See 'man sendmail' for details. Or use the SMTP backend.) $Self->{'SendmailModule'} = 'Kernel::System::Email::Sendmail'; $Self->{'SendmailModule::CMD'} = '/usr/sbin/sendmail -i -f '; # $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; $Self->{'SendmailModule::Host'} = 'sardiniatravel.net'; $Self->{'SendmailModule::Port'} = '25'; $Self->{'SendmailModule::AuthUser'} = 'sardiniatravel \@sardiniatravel.net'; $Self->{'SendmailModule::AuthPassword'} = ' ... ';

The mail I linked to solved a problem with sending mail from OTRS (notifications, replies, etc.). Your problem is getting the mails into the system as tickets, right? I figured the same thing might apply, using \@ instead of @. But there's always the possibility it's something else. Personally I've never had a problem using OTRS. Nils Breunese.

Mercator GmbH wrote:

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Try using \@ instead of @ in the username. This was mentioned on this list recently. (Yes, the GUI should probably make this "just work".)

Nils,

what if I use the PostMaster.pl instead with procmail? don´t know how to use it, but read in the manual about this option...

I use PostMasterPOP3.pl myself, as it's the easiest way. Have you read the chapter on 'Receiving emails' (http://doc.otrs.org/2.0/en/ html/x1192.html)? Nils Breunese.

Nils, or could I use the .fetchmailrc instead?? I don´t know why.. I got ONE ticket created! Maybe because I was playing with fetchmail or with procmail... thanks, marc