Hi Michiel, that's quick, and being appreciated by me and others i think. I'll give it a try during the weekend, but i'm sure it work work nicely. wkr rene On Wed, May 28, 2014 at 10:22 PM, Michiel Beijen wrote:

Hi Rene,

I've put a new release up on github & CPAN which adds a --PendingTime parameter:

https://github.com/mbeijen/App-OTRS-CreateTicket

--PendingTime If a number, # of minutes after current time. Otherwise, should be a string in 'YYYY-MM-DDTHH:MM' format.

So you can say --PendingTime 120 which means "pending in two hours from now" or --PendingTime 2014-05-29T09:00 which means tomorrow morning at nine. The script does not bother with time zones or business hours.

Let me know if this works for you. -- Michiel

On Wed, May 28, 2014 at 10:37 AM, Michiel Beijen wrote:

...

Hi Rene,

I would probably be able to add this to the script, if you want. -- Michiel

On Tue, May 27, 2014 at 8:31 PM, Rene Stoutjesdijk wrote:

...

Good day,

i would like to add a pendingtime when we do a close of the ticket. We're currently making use of the App::OTRS::CreateTicket module provided by Micheil Beijen.

We want to set the state to 'pending auto close+' but then we also have to add the pending time. This isn't the difficult part, but after that we also have to set the pending time, and this i can't figure out how to do that (i'm not an xml or programming expert).

Is somebody having an example on how to do this?

wkr rene --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs