On Monday, July 05, 2004 8:04 AM Daniel Balan wrote:

I just set my default anser like that

and the result is:

- - - -

I did so too - it works.

I didn't told you that I am using v1.3xCVS Is there something that I should enable first in one of the config files ?

No. You might consider updateing the source code again. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388

Hello Robert, After updating I get the following error while running the PostMasterPOP3.pl : "Can't locate object method "GetAllUserIDsByQueueID" via package "Kernel::System::Queue" at /data/otrs/Kernel/System/Ticket/Article.pm line 273. Any ideas ? Daniel Monday, July 5, 2004, 12:43:03 PM, you wrote: Robert> On Monday, July 05, 2004 8:04 AM Robert> Daniel Balan wrote:

...

I just set my default anser like that

and the result is:

- - - -

Robert> I did so too - it works.

...

I didn't told you that I am using v1.3xCVS Is there something that I should enable first in one of the config files ?

Robert> No. You might consider updateing the source code again. Robert> Regards, Robert> Robert Kehl Robert> -- Robert> ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg Robert> http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 Robert> _______________________________________________ Robert> OTRS mailing list: otrs - Webpage: http://otrs.org/ Robert> Archive: http://lists.otrs.org/pipermail/otrs Robert> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Robert> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/ Robert> ---- Robert> This message has been scanned by BitDefender Robert> and found to be clean. ---- This message has been scanned by BitDefender and found to be clean.

Hello Robert, Monday, July 5, 2004, 7:41:23 PM, you wrote: Robert> On Monday, July 05, 2004 5:18 PM Robert> Daniel Balan wrote:

...

I just update it. The same result. What should I check to make sure I am using the wright version. What file(s) ?

Robert> It is already adressed in 1.2.3. It might be you're running into Robert> inconsistencies due to having chosen the CVS version. You are wright, I tried to use it for normal responses. For auto responses is ok. How about responses ? Robert> On Monday, July 05, 2004 6:20 PM Robert> Daniel Balan wrote:

...

After updating I get the following error while running the PostMasterPOP3.pl :

"Can't locate object method "GetAllUserIDsByQueueID" via package "Kernel::System::Queue" at /data/otrs/Kernel/System/Ticket/Article.pm line 273.

Robert> Same here. Seems, you hit the sharp part of using a CVS version. Update Robert> again. Latest version of Article.pm is now (1733h GMT) v1.63. I will update the Article.pm ( I have Article.pm,v 1.63 2004/07/05 06:00:33) and get back you, Robert> Additionally, check if you have assigned the correct auto response type. Robert> To send an auto response in reply to a freshly created ticket, you'd Robert> choose 'auto reply' - not 'auto reply/new ticket'. If you get this Robert> wrong, you're simply not changing the active auto response at all. ;) Robert> hth, Robert> Robert Kehl Cheers, Daniel Robert> -- Robert> ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg Robert> http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 Robert> _______________________________________________ Robert> OTRS mailing list: otrs - Webpage: http://otrs.org/ Robert> Archive: http://lists.otrs.org/pipermail/otrs Robert> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Robert> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/ Robert> ---- Robert> This message has been scanned by BitDefender Robert> and found to be clean. ---- This message has been scanned by BitDefender and found to be clean.

Hello Robert, It is great. That one "" made my day :) If I really manage to deal with that "Can't locate object method "GetAllUserIDsByQueueID" error I will go to get a cold beer. Cheers, Daniel ------------------------------------- Monday, July 5, 2004, 9:27:05 PM, you wrote: Robert> On Monday, July 05, 2004 7:08 PM Robert> Daniel Balan wrote:

...

Robert> It is already adressed in 1.2.3. It might be you're running into Robert> inconsistencies due to having chosen the CVS version. You are wright, I tried to use it for normal responses. For auto responses is ok. How about responses ?

...

From the bottom of Robert> http://localhost/otrs/index.pl?Action=AdminResponse:

Robert> <snip> Robert> Useable options: Robert> Next state Robert> All Customer variables like defined in config option Robert> CustomerUser. Robert> Example: Robert> The current ticket state is: "" Robert> Your email address is new "" Robert> <snap> Robert> So, you see, there's no option for the ticket id. Sorry. Robert> Regards, Robert> Robert Kehl Robert> -- Robert> ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg Robert> http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 Robert> _______________________________________________ Robert> OTRS mailing list: otrs - Webpage: http://otrs.org/ Robert> Archive: http://lists.otrs.org/pipermail/otrs Robert> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Robert> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/ Robert> ---- Robert> This message has been scanned by BitDefender Robert> and found to be clean. ---- This message has been scanned by BitDefender and found to be clean.

DONE ! .. now is working, but as usual another issue: Every time when PostMasterPOP3.pl runs I get a message: From: root@myotrs.com (Cron Daemon) To: otrs@myotrs.com Subject: Cron $HOME/bin/PostMasterPOP3.pl >> /dev/null Use of uninitialized value in string ne at /data/otrs/Kernel/System/User.pm line 101. Any ideas ? Daniel Tuesday, July 6, 2004, 11:28:19 AM, you wrote: Robert> On Tuesday, July 06, 2004 8:27 AM Robert> Daniel Balan wrote:

...

If I really manage to deal with that "Can't locate object method "GetAllUserIDsByQueueID" error I will go to get a cold beer.

Robert> It is astounding, but v1.63 of Article.pm doesn't have a text like that, Robert> I just re-checked. The last time it appeared in Article.pm was in rev. Robert> 1.59. Robert> Delete the file and update it via cvs again. Robert> hth, Robert> Robert Kehl Robert> -- Robert> ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg Robert> http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 Robert> _______________________________________________ Robert> OTRS mailing list: otrs - Webpage: http://otrs.org/ Robert> Archive: http://lists.otrs.org/pipermail/otrs Robert> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Robert> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/ Robert> ---- Robert> This message has been scanned by BitDefender Robert> and found to be clean. ---- This message has been scanned by BitDefender and found to be clean.

Hello Robert, the query returns 0 (zero) rows. I have only one row in the customer_user table and all fields are OK. Daniel Tuesday, July 6, 2004, 12:53:22 PM, you wrote: Robert> On Tuesday, July 06, 2004 11:18 AM Robert> Daniel Balan wrote:

...

DONE ! .. now is working, but as usual another issue: Every time when PostMasterPOP3.pl runs I get a message:

From: root@myotrs.com (Cron Daemon) To: otrs@myotrs.com Subject: Cron $HOME/bin/PostMasterPOP3.pl >> /dev/null Use of uninitialized value in string ne at /data/otrs/Kernel/System/User.pm line 101.

Robert> Does the field 'valid' in your customer user table have values for all Robert> rows? Execute this query in Robert> http://localhost/otrs/index.pl?Action=AdminSelectBox Robert> SELECT * FROM Robert> customer_user Robert> WHERE Robert> valid_id != 1 Robert> See if there are entries that do not have a value at all. Assign a '0' Robert> or a '1' in that case. One has to think about how this could happen, Robert> then... Robert> hth, Robert> Robert Kehl Robert> -- Robert> ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg Robert> http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 Robert> _______________________________________________ Robert> OTRS mailing list: otrs - Webpage: http://otrs.org/ Robert> Archive: http://lists.otrs.org/pipermail/otrs Robert> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Robert> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/ Robert> ---- Robert> This message has been scanned by BitDefender Robert> and found to be clean. ---- This message has been scanned by BitDefender and found to be clean.

Hello Robert, Here is the result: This message is received from an email address that is not/was not present in the customer_user: <snip> [otrs@support bin]$ ./PostMasterPOP3.pl Message 1/1 (support@mail.com) Connection to mail.com closed. <snap> so it is OK Here is a message from an email address that has or had (because at one moment I had deleted some of them) an entry in custromer_user. The same thing happens if the email address is for a domain that has an entry in the customer_user, even if the email address is not in the customer_user table. <snip> [otrs@support bin]$ ./PostMasterPOP3.pl Message 1/1 (support@mail.com) Use of uninitialized value in string ne at /data/otrs/Kernel/System/User.pm line 101. Connection to mail.com closed. <snap> which is not OK. I hope I explained everything clear ? Does it make sense for you ? Cheers, Daniel ---- This message has been scanned by BitDefender and found to be clean.

Hello Robert, DONE, there was an entry in the personal_queues table that made a connection between Postmaster queue and a nonexisting user. Deleting that entry the issue was fixed. 10x for your help. Daniel Thursday, July 8, 2004, 4:39:05 PM, you wrote: Robert> On Thursday, July 08, 2004 8:05 AM Robert> Daniel Balan wrote:

...

Here is the result: This message is received from an email address that is not/was not present in the customer_user:

Robert> We're playing on the wrong field. The concern is about the user Robert> management, not the customer user. Sorry for that. Robert> Please recheck these settings in Kernel/Config.pm and Robert> Kernel/Config/Defaults.pm: Robert> $Self->{DatabaseUserTable} = 'system_user'; Robert> $Self->{DatabaseUserTableUserID} = 'id'; Robert> $Self->{DatabaseUserTableUserPW} = 'pw'; Robert> $Self->{DatabaseUserTableUser} = 'login'; Robert> $Self->{'AuthModule'} = 'Kernel::System::Auth::DB'; Robert> Additionally, recheck every entry in the system_user table, esp. the one Robert> thats id corresponds with this configuration setting: Robert> $Self->{PostmasterUserID} = 1; Robert> At last, execute this query in Robert> http://localhost/otrs/index.pl?Action=AdminSelectBox Robert> SELECT * FROM Robert> system_user Robert> WHERE Robert> valid_id != 1 Robert> hth, Robert> Robert Kehl Robert> -- Robert> ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg Robert> http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 Robert> _______________________________________________ Robert> OTRS mailing list: otrs - Webpage: http://otrs.org/ Robert> Archive: http://lists.otrs.org/pipermail/otrs Robert> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Robert> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/ Robert> ---- Robert> This message has been scanned by BitDefender Robert> and found to be clean. ---- This message has been scanned by BitDefender and found to be clean.