You might want to be in "Tickets" section which is more personalized to you.

Are you referring to "Queue" view? Here for me only new, unassigned tickets are displayed. I don't see tickets where I am owner and there are new responses from customers. -- Best regards, Marc Strapetz ============= syntevo GmbH http://www.syntevo.com http://blog.syntevo.com On 21.01.2011 14:43, Gerald Young wrote:

You might want to be in "Tickets" section which is more personalized to you.

On Fri, Jan 21, 2011 at 4:43 AM, Marc Strapetz mailto:marc.strapetz@syntevo.com> wrote:

With version 3.0.5, I'm seeing tickets in "New Tickets" as well as "Open Tickets" area, "My Queues", which are already assigned to other users (not default user 'OTRS admin'). Some of them are even locked by other users. How can they be hidden from these views?

Thanks!

-- Best regards, Marc Strapetz ============= syntevo GmbH http://www.syntevo.com http://blog.syntevo.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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