Hi Julius, You can try this: http://opar.perl-services.de/dist/TemplateX-5.0.0 I hope will be help. -Never 2016-08-03 18:57 GMT+08:00 Julius Haake :

Dear List, I am fiddling around with E-Mail-Ticket-Templates, this is very nice, we need to send standardized E-Mails very often, submitting some data. I used the youtube vid from https://www.youtube.com/watch?v=1B8mZ9Ku_bA

Creating the button for the template in "AgentTicketEmail.tt" and filling in the fields for Subject, Body, etc. is trivial, I am looking for a solution to prefill the fields for customer, CC and BCC.

Does any1 know a way? Sniffing through source code, I already tried the obvious names like "ToCustomer", etc.

My "code": # example template form for customizations

<input type="hidden" name="Subaction" value="StoreNew"/> # <input type="hidden" name="ToCustomer" value="mail@mail.com"/> # <input type="hidden" name="CcCustomer" value="j.haake@kk-es.de"/> <input type="hidden" name="FormID" value="[% Data.FormID | html %]"/> <input type="hidden" name="ExpandCustomerName" value="2"/> <input type="hidden" name="Dest" value="16||Things"/> <input type="hidden" name="Subject" value="New Problem in section XX pipe YY"/> <input type="hidden" name="Body" value="you are *****ed"/> </form>

It works fine, except for the Customer and CC-Fields :/

Any help is highly appreciated!

BR Julius

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