Hi Jake, On Wed, Feb 26, 2003 at 12:49:04PM -0500, Covert, Jake wrote:

1) Phone number field for the customers and a way to make this field mandatory.

OTRS 1.1 comes with a lot of this features (also partially OTRS 1.0). I will write a chapter for the online doc for the different customer backends (DB and LDAP exists) and how to configure the backend in detail.

Jake Covert

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson