Re: [otrs] Notifications not being sent. (Help -- please!)
I am an OTRS newbie (and most other things), so this is just throwing it out there. Have you tried creating an test perl script (using the same process as OTRS) that send emails, and placing it in the OTRS framework with the same permissions etc, and then running it? That will help determine if it isn't permissions, perl modules, local connections etc.
Wow. That's a really good idea. In /usr/share/otrs/Kernel/System/Email I see SMTP.pm and Sendmail.pm. Since they're modules, I'm not sure how to invoke them from a self-styled Perl script and have all the correct variables in-place. Is there a way, from within OTRS, to see exactly what happens when a given module is invoked? Or is there a way to easily set up a dummy environment for me to use so I can invoke them from my own Perl script? Thanks much for the idea! -Ken
Like I said, just my 2c. :P
Regards Theunis
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ken D'Ambrosio Sent: 01 October 2008 10:18 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Notifications not being sent. (Help -- please!)
Ken D'Ambrosio wrote:
Hi, all. I really want to get OTRS going, but my boss is going to go for a commercial alternative if I don't figure out what's up with the notifications not going out. E-mail gets sent fine from the box; that being said, I'm currently pointing it via SMTP to our primary internal SMTP server. And nothing. No longs, no nuttin'. [...]
Can the machine running OTRS resolve 'postal' to an IP address?
Yeah, it can, but to play it safe, I've also used IP addresses. And I have Postfix running locally, and tried localhost, too. No dice.
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Wow. That's a really good idea. In /usr/share/otrs/Kernel/System/Email I see SMTP.pm and Sendmail.pm. Since they're modules, I'm not sure how to invoke them from a self-styled Perl script and have all the correct variables in-place. Is there a way, from within OTRS, to see exactly what happens when a given module is invoked? Or is there a way to easily set up a dummy environment for me to use so I can invoke them from my own Perl script?
Thanks much for the idea!
Again, I am going out on an absolute limb here, but here is a script that uses OTRS to send a mail. It works for me. Just change the email addresses, and make sure the paths to the libraries are correct in the 'use' section. I think what you might need to do is put this file in the cgi-bin dir. Same permissions and everything else, then edit a template and add a button somewhere to a page. And click it and see if the mail gets sent. Running this script from the command line as root, won't help. HTH, Theunis <SNIP> #!/usr/bin/perl use strict; use FindBin qw($Bin); use lib "$Bin/../../web-docs/otrs/"; use lib "$Bin/../../web-docs/otrs/Kernel/cpan-lib"; push (@INC, "$Bin/../../web-docs/otrs/", "$Bin/../../web-docs/otrs/Kernel/cpan-lib"); use strict; use Kernel::Config; use Kernel::System::Log; use Kernel::System::DB; use Kernel::System::CustomerUser; use Kernel::System::Main; use Kernel::System::Ticket; use Kernel::System::Email; my $ConfigObject = Kernel::Config->new(); my $LogObject = Kernel::System::Log->new( ConfigObject => $ConfigObject, ); my $MainObject = Kernel::System::Main->new( ConfigObject => $ConfigObject, LogObject => $LogObject, ); my $DBObject = Kernel::System::DB->new( ConfigObject => $ConfigObject, LogObject => $LogObject, MainObject => $MainObject, ); my $TimeObject = Kernel::System::Time->new( LogObject => $LogObject, ConfigObject => $ConfigObject, ); my $SendObject = Kernel::System::Email->new( ConfigObject => $ConfigObject, LogObject => $LogObject, DBObject => $DBObject, MainObject => $MainObject, TimeObject => $TimeObject, ); $SendObject->Send( From => 'name@domain.co.za', To => 'name@domain.co.za', Subject => "Test mail from OTRS", Type => 'text/plain', Charset => 'iso-8859-15', Body => 'Sending a test mail from OTRS. Good luck', ); </SNIP>
participants (2)
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Ken D'Ambrosio -
Theunis De Klerk