Thank you Henry, It works now. I was just giving otrs database user owner permissions and not specifically: GRANT ALL ON DATABASE otrs TO otrs; which is what I needed. I will post a how to step by step on setup when I am done on my blog. http://www.solutionsfromanitgrunt.blogspot.com/ On Tue, Sep 23, 2008 at 3:28 AM, Henka wrote:

Quoting "Rudi Schmitz" :

...

I have tried different linux distros, different versions of postgresql and have even found a freebsd user with the same error. I can't get a regular database owner in postgresql to work with otrs it has to be superuser some reason. That is not good security wise. Once I give super user to config.pm database user it works.

This has nothing to do with the distro.

The otrs user you've created doesn't have permissions to do squat.

Try this:

Login as 'postgres' to create the OTRS database and user:

% psql -Upostgres template1 ... template1=# CREATE DATABASE otrs; CREATE DATABASE

Now connect to the new DB:

...

...

...

template1=# \c otrs You are now connected to database "otrs". otrs=#

Now create the user:

...

...

...

otrs=# CREATE USER otrs WITH PASSWORD 'abc'; CREATE ROLE

Now user 'otrs' can login to database 'otrs' and own everything (eg, run the $HOME_OTRS/scripts/database/otrs-*postgresql.sql using your new user 'otrs').

You could also create the user and database, then grant the user perms in that DB:

GRANT ALL ON DATABASE otrs TO otrs;

You could also have created the database with the owner (already created) being 'otrs':

CREATE DATABASE otrs WITH OWNER otrs;

etc.

Don't forget to update Kernel/Config.pm with the correct details:

$Self->{Database} = 'otrs'; $Self->{DatabaseUser} = 'otrs'; $Self->{DatabasePw} = 'abc'; $Self->{DatabaseDSN} = "DBI:Pg:...

Cheers Henry _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs