Hi Martin, thank you for your fast response. I downloaded the DBI package, and the perl check reported "OK" on all .pl files now! Unfortunately, I´m still not able to solve the .pl-files downloading, maybe you could take a look at my virtual server section: DocumentRoot /opt/otrs/bin/cgi-bin ServerName otrs.unitedbytes.de ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" </VirtualHost> (of course I´m restarting the Apache daemon every time I changed something) Additionally, I found a warning when my Apache starts, maybe this is a hint how to solve it? Shutting down httpd done Starting httpd [ PERL PHP4 SSL ][Sun Mar 30 23:06:34 2003] [warn] NameVirtualHost 217.160.110.118:80 has no VirtualHosts done Greetings & Thanks again! Andreas ----- Original Message ----- From: "Martin Edenhofer" To: Sent: Sunday, March 30, 2003 10:26 PM Subject: Re: [otrs] Installation problems

Hi Andreas,

On Sun, Mar 30, 2003 at 07:47:37PM +0200, gd^crazy wrote:

...

we installed OTRS on our SuSE 7.2 system with the SuSE 7.3 RPM file, which is available for download on the site. In general, the installation seems to be fine, no error occured. Additionally, I must say that we have installed Confixx 1.6 (Webmin-like administration interface), which has completely changed the default structure of the webpages. So our main presence, www.unitedbytes.de is at /home/www/web1 for example. Then I ran SuSEconfig, all went fine, restarting our Apache also. The documentation says something about running the web installer of OTRS, installer.pl, so I tryed to access it there: http://www.unitedbytes.de/otrs, but nothing happend (404). Then I created a sub-domain, http://otrs.unitedbytes.de, which has it´s root directory in /opt/otrs/bin/cgi-bin. Surprisingly, my web browser want to download the installer.pl or index.pl to my hard drive instead of executing them! What I am doing wrong? I saw something in the documentation regarding checking the perl

You need to configure your webserver manually.

Add the following to your virtual host section of otrs.unitedbytes.de: [...] ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" [...]

Then you can access installer.pl and index.pl.

If you want to use mod_perl (recommended) add also: [...] SetHandler perl-script PerlHandler Apache::Registry Options ExecCGI PerlSendHeader On </Location> [...] to your virtual host section of otrs.unitedbytes.de.

...

scripts. As I did so, the following errors occured:

...

perl -cw /opt/otrs/bin/cgi-bin/index.pl Can't locate DBI.pm in @INC (@INC contains: /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib /opt/otrs/bin/cgi-bin/../.. /usr/local/lib/perl5/5.8.0/i686-linux /usr/local/lib/perl5/5.8.0 /usr/local/lib/perl5/site_perl/5.8.0/i686-linux /usr/local/lib/perl5/site_perl/5.8.0 /usr/local/lib/perl5/site_perl .) at [...] Any ideas?

You need to install the required perl modules (mostly ready as RPM packages or via CPAN shell "perl -MCPAN -e shell;").

Yo will need DBI, DBD::mysql, Digest::MD5, MIME::Base64 and Net::DNS.

...

Mit freundlichen Grüßen / Best regards,

Andreas Löffler Fachinformatiker / Anwendungsentwicklung United Bytes Entertainment

Martin

-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972

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Hi again, it now works, including sending & receiving emails, thank you for this very cool product, we love it! As we used the email sending function of OTRS, we noticed a malfunction (or too old RFC document?). We received an email from a valid email address called my..name@web.de (please notice the two dots in the middle, which are valid!), but OTRS reported "invalid xxxxx (rfc822)! " Is RFC 822 outdated for newer SMTP/POP3 server web.de uses? Or how should we handle those email addresses? Additionally, our cron jobs are running fine, except this one: ERROR: OTRS-PM3-10 Perl: 5.6.0 OS: linux Time: Mon Mar 31 20:00:12 2003 Message: Auth for user otrs_1@localhost failed! Traceback (5019): Module: main::FetchMail Line: 137 Module: /opt/otrs//bin/PostMasterPOP3.pl Line: 103 Is this otrs_1@localhost important in some way? If not, how could I remove it? Greetings, Andreas ----- Original Message ----- From: "Martin Edenhofer" To: Sent: Monday, March 31, 2003 9:10 AM Subject: Re: [otrs] Installation problems

Hi Andreas,

On Sun, Mar 30, 2003 at 11:14:58PM +0200, gd^crazy wrote:

...

thank you for your fast response. I downloaded the DBI package, and the perl check reported "OK" on all .pl files now! Unfortunately, I´m still not able to solve the .pl-files downloading, maybe you could take a look at my virtual server section:

DocumentRoot /opt/otrs/bin/cgi-bin ServerName otrs.unitedbytes.de ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" </VirtualHost>

Your entry should look like that one:

DocumentRoot /opt/otrs/var/httpd/htdocs/ ServerAdmin admin@unitedbytes.de ServerName otrs.unitedbytes.de CustomLog /path/to/access_log combined ErrorLog /path/to/error_log-stroh ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/

SetHandler perl-script PerlHandler Apache::Registry Options ExecCGI PerlSendHeader On </Location> </VirtualHost>

...

Greetings & Thanks again!

Andreas

Martin

-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 9:07am up 42 days, 18:29, 6 users, load average: 0.00, 0.04, 0.06 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs