The funny thing is that I set OTRS up as its own domain, so we log in by going otrs.DOMAN.com and the index.pl comes up just fine. It is only when I click login that it has problems. Brett Gruchow Infrastructure Systems Engineer bgruchow@myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 http://www.myweather.net/ MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy Lubel Sent: Wednesday, June 14, 2006 4:15 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] FW: Trouble with Windows :) now apache has problem - Make sure and check the documentation but assuming you have mod_cgi/mod_perl installed just make sure that apache config file (httpd.conf) has AddHandler cgi-script cgi As well as - DirectoryIndex to include index.cgi HTH, Andy Lubel PS - I feel the documentation is incomplete, things like this are assumed.. But not the default in every system. On 6/14/06 4:57 PM, "Brett Gruchow" wrote: Okay now when I try and log in, after click the login button, it is asking me to download the index.pl file. I still know something I am doing is wrong. Brett Gruchow Infrastructure Systems Engineer bgruchow@myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 http://www.myweather.net/ http://www.myweather.net/ MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] mailto:otrs-bounces@otrs.org%5d On Behalf Of Brett Gruchow Sent: Wednesday, June 14, 2006 3:54 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: Trouble with Windows YOU ARE GREAT. First time it has worked ever in 4 tries. Thank you very much Brett Gruchow Infrastructure Systems Engineer bgruchow@myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 http://www.myweather.net/ http://www.myweather.net/ MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] mailto:otrs-bounces@otrs.org%5d On Behalf Of Andy Lubel Sent: Wednesday, June 14, 2006 3:43 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] FW: Trouble with Windows This is in your MYSQL configuration.. A file called my.cnf should have those defaults.. On 6/14/06 4:36 PM, "Brett Gruchow" wrote: I am not seeing anything about either MYISAM or INNODB in either config.pm or defaults.pm Brett Gruchow Infrastructure Systems Engineer bgruchow@myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 http://www.myweather.net/ http://www.myweather.net/ MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] mailto:otrs-bounces@otrs.org%5d mailto:otrs-bounces@otrs.org%5d mailto:otrs-bounces@otrs.org%5d On Behalf Of Andy Lubel Sent: Wednesday, June 14, 2006 3:28 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] FW: Trouble with Windows Default storage engine should be MYISAM and not INNODB. Can you check your cnf file and make sure that its not defaulting to INNODB? On 6/14/06 2:23 PM, "Brett Gruchow" wrote: Okay got passed that problem, and now I have Create Database (2/4) Creating database 'otrs': done. Creating tables 'otrs-schema.mysql.sql': done. Inserting Inital inserts 'initial_insert.sql': done. Foreign Keys 'otrs-schema-post.mysql.sql': false! :-( ---==> Can't create table '.\otrs\#sql-190_57c.frm' (errno: 150) Does anyone know how to get around this? Brett Gruchow Infrastructure Systems Engineer bgruchow@myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 http://www.myweather.net/ http://www.myweather.net/ MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] mailto:otrs-bounces@otrs.org%5d mailto:otrs-bounces@otrs.org%5d mailto:otrs-bounces@otrs.org%5d mailto:otrs-bounces@otrs.org%5d mailto:otrs-bounces@otrs.org%5d On Behalf Of Andy Lubel Sent: Wednesday, June 14, 2006 12:46 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] FW: Trouble with Windows For starters, go to your config.pm and change the part that says "/var/log/" To the directory you want to log to using windows drive letters etc.. c:\otrs\var\log Have you at least tried that? On 6/14/06 1:08 PM, "Brett Gruchow" wrote: Brett Gruchow Infrastructure Systems Engineer bgruchow@myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 http://www.myweather.net/ http://www.myweather.net/ MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: Brett Gruchow Sent: Tuesday, June 13, 2006 10:21 PM To: 'otrs-request@otrs.org' Subject: FW: Trouble with Windows Okay, This is like my fourth or fifth attempt at getting OTRS installed on IIS6 and window server 2003. I asked this question before about getting this error. Can't write /var/log/otrs.log: No such file or directory << ERROR: OTRS-Installer-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Jun 13 19:53:04 2006 Message: No existing template directory found ('/Kernel/Output/HTML/Standard')! Check your Home in Kernel/Config.pm Traceback (992): Module: Kernel::Output::HTML::Generic::new (v1.197) Line: 180 Module: C:\WebSites\otrs\bin\cgi-bin\installer.pl (v1.16) Line: 71 [Tue Jun 13 19:53:04 2006] installer.pl: No existing template directory found ('/Kernel/Output/HTML/Standard')! Check your Home in Kernel/Config.pm at C:/WebSites/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm line 1028. Content-type: text/html Someone told me how to change the config.pm to make it work on windows. I need that information again as I don't seem to have that e-mail. Also any other help would be useful as I have never gotten this to work correctly, and I need it running if possible by midday tomorrow. Brett Gruchow Infrastructure Systems Engineer bgruchow@myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 http://www.myweather.net/ http://www.myweather.net/ MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ --