First response time according to time of the day
27 Mar
2008
27 Mar
'08
2:23 p.m.
Hello, I have an SLA such as: If working hours, first response time is 30mins, If out of working hours, first response time is 60mins. Have can I configure the OTRS? Should I define different queues or different SLA? Thanks in advance, Aysel
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Aysel Pamuk