Its fixed. use AgentTicketCompose.pm,v 1.81.2.3 the latest version. replace this file and restart your web server. It will fix your problem. For more detail also check.[otrs] Bug #4433 remains unfixed, despite status = Resolved? Regards Sourabh Sarwate On Tue, Feb 9, 2010 at 11:06 PM, Marco Vannini wrote:

If i'm ot wrong it's a know bug, upgrade to latest (secure) level ;)

On Tue, Feb 9, 2010 at 10:02 PM, Constantinos Giatras < constantinos.giatras@4rnd.com> wrote:

...

For some reason after an Agent responds to a New ticket, the default "Next State" is always Closed. What config option is used to change what the default state is?

thanks,

kosta

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