Hi Ugo, I believe there is actually a bug in OTRS in the way it is treating obligatory free text fields. I demonstrated a system the other day where I set a new text field on EmailNew and made it a category 2. When I enter the new ticket the free text field is there, but it allows me to leave the text field empty. I need to verify on another system, but this may also be what you are seeing. Arnold. Op 10-08-11 20:47, Ugo Bellavance wrote:

Hi,

How is the "Required" enforced in FreeText fields?

For example, in Ticket::Frontend::AgentTicketFreeText###TicketFreeTime, we can use 0, 1 or 2 for content of a key. If we choose 2 there for content of a key, what will force this field to be populated?

Thanks,

Ugo

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