I had changed the ticket view to display 75+ tickets at a time to allow the bulk action of sorting spam. But when I select tickets for bulk action it only takes action on the first 25 tickets selected. Any help would be appreciated. * I will be adding some spam flags from the mail server to help OTRS filter by email header but I still would like to take bulk action on more tickets if needed. Randy __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com