Hi guys! On Wed, Aug 20, 2003 at 09:35:59AM +0200, Drnak Marek wrote:

I would also like this change, but also do not know how to do that. Marek [...] i want to change the priorities in otrs as follows

1 - very high 2 - high 3 - normal 4 - low 5 - very low

is this possible or would i have to change too many of the scripts / tables in the db ? Did anyone try this by now ? Any feedback welcome :)

That's quite easy! :) There is a priority table: mysql> select id, name from ticket_priority; +----+-------------+ | id | name | +----+-------------+ | 1 | 1 very low | | 2 | 2 low | | 3 | 3 normal | | 4 | 4 high | | 5 | 5 very high | +----+-------------+ 5 rows in set (0.00 sec) mysql> The "id" gives the order of the priority. -=> 1 = min, 5 (or higher) = highest. The number in front of the priority name is to show the order correctly in the webinterface. The name is free settable. So you could do this like: +----+-------------+ | id | name | +----+-------------+ | 1 | 5 very low | | 2 | 4 low | | 3 | 3 normal | | 4 | 2 high | | 5 | 1 very high | +----+-------------+ by updateing the name fields. That's all! :) PS: If you want to change the default priority names, read the online doc carefully and set the new default priority names in Kernel/Config.pm. -=> See http://doc.otrs.org/1.1/html/priority.html

Dennis B.

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972