Re:[otrs] change state while adding a note

31 Aug
2005
31 Aug
'05
4:44 p.m.
Looking at the demo system, I realized that "change state" command doesn't appear in the "Note" form, not even in the standard installation. So, my question is: how can I change the state of a ticket? I know some transactions are implicit in "Pending" and "Close" forms, but how can I manually move a ticket to the "open" state? ____________________________________________________________ Libero Flat, sempre a 4 Mega a 19,95 euro al mese! Abbonati subito su http://www.libero.it
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maurizio.mont@libero.it